FAQ

ServiceMaster by Rice Frequently Asked Questions

Our Company

Do you have any certifications?
We have a variety of certifications including certified mold removal specialists, Quality Restoration Vendor (QRV), qualified ServiceMaster Commercial Restoration Center (CRC) – given to very few ServiceMaster franchises, and Institute of Inspection Cleaning and Restoration Certification (IICRC).

Do you offer any 24/7 services?
Yes! We offer 24/7/365 emergency services along with our Priority Response Program (PRP).

Where can I apply to work at ServiceMaster by Rice?
Fill out our online employment application to be considered for employment at ServiceMaster by Rice.

Where are you located?
We have multiple locations in cities throughout Iowa and Minnesota. Locations include Des Moines (corporate office), Atlantic, Carroll, Cedar Rapids, Fort Dodge, Milford, Storm Lake, and Fairmont, Minnesota. We service over 50 counties.

Can I view testimonials?
Our testimonials can be viewed here.

How do I make a service request?
You can fill out our online request a quote form to make a service request.

Do you offer duct cleaning as one of your services?
Yes, but only in the Cedar Rapids/Iowa City area.

Residential

What are your residential services?
We offer a variety of services for your home or apartment including carpet cleaning, water and fire damage cleanup, mold removal, furniture and upholstery cleaning, area rug cleaning, tile and grout cleaning, and trauma cleanup.

Is it okay to try to clean up mold on my own?
This depends on the severity of the mold, what type it is, and where it’s located. In general, we do not recommend attempting to clean up your own mold. We are certified mold removal specialists so we are skilled to remove any and all types of mold from your home. If you suspect mold in your home, contact ServiceMaster by Rice for an appointment.

How long do restoration processes typically take?
Depending on the size of the project, the restoration process may require multiple phases. Your project manager will keep you informed and give you an updated timeline throughout the entire process.

Do you offer area rug cleaning services at all of your locations?
Yes, all locations!

Commercial

What commercial services do you offer?
Our commercial services include most facets of disaster relief such as water, fire, and natural disaster along with post-construction cleaning and commercial carpet cleaning.

What is the Priority Response Program?
The Priority Response is a program designed for commercial businesses to be able to reach ServiceMaster whenever needed, even outside of regular business hours. Your business will be attended to within a few hours with an entire service team to work to get your business running again. Learn more about our PRP here and fill our our PRP form if you are interested in the program.

Emergency

What emergency services do you offer?
Emergency services include water extraction, fire cleanup, trauma cleanup, and climate control.

Can I fill out a contact form if an emergency situation arises?
If you’re faced with an emergency situation, first call 911 immediately. Then call our offices at 1-800-727-8515. Do not fill out our contact form or email us since it will not be tended to immediately.


contact us

ServiceMaster by Rice
Phone:
Toll Free:
Fax:


7605 University Ave
Clive, IA 50325

info@smbyrice.com
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